Privacy Policy

1. Introduction

Grand Waras Pty Ltd (ACN 693 974 293, ABN 99 693 974 293) ("we", "us", "our") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Name and contact details (email address, phone number, postal address)
• Business name and position/title
• Information provided through enquiry forms or correspondence
• Project-related information provided in the course of service delivery
• Payment information (where applicable)

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited on our website
• Date and time of website visits
• Referring website addresses

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and communicate with you
• To provide our services as agreed
• To process payments and maintain accounts
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

4. Disclosure of Information

We may disclose personal information to:

• Service providers who assist in our business operations (under confidentiality agreements)
• Professional advisers (accountants, lawyers) as necessary
• Government authorities when required by law
• Third parties with your consent

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures include:

• Secure storage of electronic records
• Access controls and password protection
• Secure transmission of data where applicable
• Regular review of security practices

Personal information is stored primarily within Australia. Where information is stored or processed overseas, we take reasonable steps to ensure compliance with Australian privacy requirements.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information (subject to legal requirements)

To make a request, please contact us using the details provided below. We will respond to requests within a reasonable timeframe, generally within 30 days.

In some circumstances, we may not be able to provide access or make corrections. If this occurs, we will provide you with reasons for the refusal.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and collect usage information. Cookies are small data files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Contact Us

For privacy-related enquiries, requests, or complaints, please contact us:

Grand Waras Pty Ltd
17 Niton Dr
Truganina VIC 3029
Australia

Email: enquiries@grandwaraspty.space

ACN: 693 974 293
ABN: 99 693 974 293